jelilive Privacy Policy – Your Data, Handled Responsibly

1

Introduction

This Privacy Policy applies to all users of the jelilive platform, accessible via the website at jelilive.win and the jelilive mobile app. It describes how jelilive collects, uses, stores, and protects personal information provided by players based in the Philippines.

By registering an account or using any part of the jelilive platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it. This policy should be read alongside the jelilive Terms & Conditions.

2

What Personal Data We Collect

The personal data jelilive collects falls into three main categories:

Registration and Account Data

When you create a jelilive account, we collect information including your full name, date of birth, email address, mobile number, and the login credentials you set. This information is necessary to create and manage your account.

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, we collect copies of government-issued Philippine identification documents (such as PhilSys, Passport, Driver's License, or Voter's ID) and a selfie for identity matching. Proof of address may also be requested in certain circumstances.

Transaction and Gameplay Data

We record your deposit and withdrawal transactions (including payment channel details and transaction references), your gameplay activity across slots, live casino, sports betting, and eBingo, and your wallet balance history. This data is used for account management, dispute resolution, and fraud prevention.

Device and Technical Data

When you access jelilive through a browser or the mobile app, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session timestamps. This helps us maintain platform security and diagnose technical issues.

Communications Data

If you contact jelilive support, we retain records of those interactions — including emails, live chat transcripts, and any documents you share — for service improvement and dispute reference purposes.

3

How We Use Your Data

jelilive uses personal data collected from players for the following purposes:

• Account setup and management — verifying your identity, maintaining your account, and processing login and session activity.
• Payment processing — handling PHP deposits and withdrawals to verified Philippine bank accounts and local e-wallets.
• KYC compliance — verifying player age and identity as required before releasing withdrawal funds.
• Platform security — detecting and preventing fraudulent activity, unauthorised access, and abuse of the platform.
• Service communications — sending transactional notifications (such as deposit confirmations, withdrawal updates, and account alerts) to your registered contact details.
• VIP program administration — tracking eligible gameplay activity to calculate and maintain your VIP tier.
• Responsible gaming — monitoring usage patterns to identify potential problem gambling behaviour and apply account limits where warranted.
• Legal obligations — retaining records as required by applicable laws and responding to lawful requests from relevant authorities.

4

Data Sharing and Third Parties

jelilive does not sell, rent, or share your personal data with third parties for advertising or marketing purposes. Data is shared only in limited, specific circumstances:

• Payment processors: Your transaction details are shared with the payment service providers that process your PHP deposits and withdrawals. These providers are contractually bound to handle your data securely.
• KYC and identity verification services: Where automated verification tools are used, document and biometric data may be processed by the verification service. These providers operate under strict data security obligations.
• Legal and regulatory authorities: Where required by applicable law or a lawful order, jelilive may disclose account or transaction information to relevant government bodies or law enforcement agencies.
• Fraud prevention services: Technical identifiers such as device fingerprints and IP addresses may be shared with security services to detect and block fraudulent activity.

5

Data Storage and Security

Personal data collected by jelilive is stored on secured servers. Transmission of data between your device and the jelilive platform is protected by SSL (Secure Sockets Layer) encryption. Sensitive account actions — including login, withdrawals, and KYC submission — are protected by OTP (one-time password) verification.

Access to player data within jelilive is restricted to staff members and systems that require it for their specific operational functions. Routine access to account data for purposes unrelated to service delivery is not permitted.

No data transmission over the internet or electronic storage system is completely immune to risk. While jelilive applies industry-standard protections, we cannot guarantee absolute security. If you suspect your account has been compromised, contact support immediately.

6

Data Retention

jelilive retains personal data for as long as your account is active, and for a further period after account closure as required to satisfy legal, financial, and audit obligations. The specific retention period depends on the type of data and the applicable requirements.

KYC documents and transaction records may be retained for an extended period following account closure in line with financial record-keeping requirements. Once the required retention period has passed, data is deleted or anonymised.

7

Your Rights Over Your Data

As a player on the jelilive platform, you have the following rights regarding your personal information:

• Right to access: You can request a summary of the personal data jelilive holds about you.
• Right to correction: If any personal data we hold is inaccurate or outdated, you can request that it be corrected.
• Right to deletion: You can request that your personal data be deleted, subject to legal retention requirements and outstanding account obligations.
• Right to restrict processing: In certain circumstances, you can request that we limit how your data is used while a query is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, contact jelilive support using the email address shown in the Footer of this page. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before they are processed.

8

Cookies and Tracking

jelilive uses cookies and similar technologies on the website and within the mobile app to maintain session state, remember login status, and collect anonymised usage analytics. Cookies do not contain your personally identifiable information in readable form.

You can configure your browser to block or delete cookies; however, doing so may affect the functionality of certain parts of the jelilive platform, including login session persistence.

9

Children and Minors

jelilive is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If we identify or receive a report that an account belongs to a minor, it will be closed immediately and any associated data handled in accordance with this policy and applicable law.

If you believe a minor is using or attempting to use the jelilive platform, please report it to our support team immediately.

10

Changes to This Policy

jelilive may update this Privacy Policy periodically to reflect changes in how we operate or in applicable legal requirements. When material changes are made, we will notify registered players through an in-platform notice or via their registered email address prior to the changes taking effect.

We encourage players to review this page periodically. Continued use of the jelilive platform after a policy update constitutes acceptance of the revised Privacy Policy.

If you have questions or concerns about this Privacy Policy or how your data is handled, reach out to the jelilive support team at the contact details shown in the Footer.